Member details
Member number or registered name of the covered member.
Claims & Payout Guidance
R15,000 immediate payout for valid approved claims
When a covered member passes away, our team helps the family understand the claim steps, submit the required information, and receive guidance on what to do next.
Has a death occurred?
Report the death so claim verification and family guidance can begin.
Claim benefit
What the claim provides
The membership benefit is a R15,000 immediate payout after a valid claim is approved. This payout is intended to assist the family during the urgent period after a passing.
- R15,000 claim benefit for valid approved claims
- Paid to the nominated beneficiary or authorised family representative
- Subject to membership terms, waiting periods, exclusions, and verification
Guidance only
We do not provide funeral services directly
Trusted Burial Society does not act as the undertaker, transport provider, cemetery coordinator, documentation agent, or burial service provider. Where needed, families may be referred to independent providers or organisations and must deal with them directly.
What to do when a loved one passes away
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1
Contact Trusted Burial Society
Use the report-death page, WhatsApp, or phone number to notify us as soon as possible.
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2
Submit claim information
Provide the member details, deceased details, beneficiary or family representative details, and available supporting documents.
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3
Claim verification
Our team reviews the membership status and claim information against the plan terms.
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4
Payout and guidance pack
Once approved, the R15,000 payout is processed and the family receives guidance on practical next steps and referral options.
Information to have ready
Please prepare as much of the following as possible when contacting us:
Deceased details
Full name, ID number if available, and place of death.
Family representative
Name and contact details of the person handling the claim.
Available documents
Any available ID, notice of death, death certificate, or supporting records.